As a new business owner, you will quickly find that a lot of people are quite frankly mad. From the customer that cries, to the nutter that turns up at your home, you will meet all sorts off weird people. Here are five personal favourites. Our first problem customer is the know-it-all customer. They are the leading world authority in what you do. Beware this customer, for their knowledge and intelligence would make Einstein turn in his grave. The know-it-all customer doesn't need you- you are beneath them. This customer, ironically is the one that is always breaking everything. Mind you, they are never to blame If you enjoy soap operas, you will enjoy dealing with the melodramatic customer. They panic at every given moment. While the melodramatic customer isn't a bad apple, they are generally a pain. They will never wait all weekend for you to get back to them. Watch a real panic attack when things properly break! When talking about 'things going wrong' this might mean that their services goes offline for thirty seconds. Just wait for them to start crying down the phone. The royalty customer is king (or queen!). Given the opportunity, they'd love to sign their emails in royal ink. When this customer contacts you, they will do so like they are planning a state visit. Watch your words with this customer. You are beneath this customer. The royalty customer also assumes that all your other customers are largely insignificant and are to be served after they have finished. This is the customer you would love to meet down a dark alleyway. We will introduce the cheap-ass customer shortly, as they are very like the devious customer. The devious customer is on a constant watch of your website. This customer will always take advantage of special offers and try and switch to that package. In their mind, you are overpriced and they are paying too much. They never pay their bills on time, and they will constantly gripe at how expensive you are. Finally, meet the devious customer. Similar to the cheap customer, but with a nasty side. Any situation will be manipulated by the devious customer to their own advantage. If they wish to cancel and avoid a cancellation fee, they will try ever means possible to wriggle themselves out of an agreement. Like with the other customers, they are best avoiding. Remember though, not all customers are like this. Problem customers are a minority. About the Author: Not all customers are trouble. If you are thinking of a new business, Optimum Formations can help you at http://www.optimumformations.com . They expertise in company formation Wales at http://www.optimumformations.com/company-formation-wales . |
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